Last Updated: October 10, 2026
This Returns Policy applies to all women’s apparel orders placed at https://nexus‑globaltrade.com/, operated by NEXUS GLOBAL TRADE LLC.
Company Information:
Address: 1312 17TH STREET SUITE 2199, DENVER, CO 80202 Contact Email: service@nexus‑globaltrade.com
Please note our standard shipping estimate is 15‑30 business days for order delivery. The return period starts counting from the date you actually receive your package, not the order date.
1. Return Eligibility & Time Window
You may submit a return or exchange request within 30 calendar days upon delivery of your order. Requests submitted after this 30‑day window will not be accepted, except for manufacturing defects confirmed by our team.
To qualify for return, women’s clothing items must meet all of the following conditions:
- Unworn, unwashed, unaltered and free of stains, makeup, perfume or deodorant marks
- All original product tags and labels remain fully attached
- No damage caused by customer use
- Resalable condition upon our inspection
Items that show signs of wear, washing, modification or missing tags will be rejected and shipped back to the customer at the customer’s cost.
2. Non‑Returnable Items
The below categories cannot be returned or exchanged:
- Products clearly marked “Final Sale” on product pages
- Lingerie, swimwear and intimate apparel for hygiene reasonsSHEIN
- Free promotional gifts
- Items damaged due to improper customer use or laundering
3. How to Start a Return
Do NOT send goods back without prior authorization.
- Send an email to service@nexus‑globaltrade.com with your order number, item SKU, and your return or exchange reason.
- Our support team will review your request and issue a Return Merchandise Authorization (RMA) number if approved.
- Write the RMA number visibly on the outside of your return parcel. Packages arriving without valid RMA will be refused.
- Ship the returned item(s) to the address provided by our customer service.
4. Return Shipping Costs
- If items arrive defective, damaged, or we shipped the wrong product: we will cover reasonable return‑related shipping fees.
- For size issues, style dissatisfaction or other non‑quality‑related returns: return shipping fees are borne by the customer. Original outbound shipping cost will not be refunded.
5. Refund & Exchange Process
Once we receive and complete inspection of your returned merchandise:
- For refunds: We will issue the refund to your original payment method within 5‑10 business days. Please allow extra processing time for banks or payment providers to post funds to your account.
- For exchanges: We will arrange shipment of your replacement women’s apparel item. Standard shipping for exchanges also follows our 15‑30 business days estimated delivery timeline.
We only refund the amount you originally paid for eligible merchandise. Shipping charges, import duties and customs fees are non‑refundable.
6. Damaged or Defective Goods
If you receive damaged or defective clothing, please contact us within 7 calendar days after delivery. Attach clear photos showing defects or package damage in your email. We will evaluate and offer solutions including partial refund, full refund or product exchange.
7. Policy Changes
We reserve the right to modify this Returns Policy at any time. Revisions take effect once published on our website with an updated “Last Updated” date. Orders placed after updates are subject to the revised policy.
8. Contact Us
For any questions about returns and exchanges: NEXUS GLOBAL TRADE LLC 1312 17TH STREET SUITE 2199, DENVER, CO 80202 Email: service@nexus‑globaltrade.com Website: https://nexus‑globaltrade.com/
